Multilingual employee Customer service Musical instruments, Light or Sound FR / DE Amsterdam

Functie omschrijving

We are looking for a Multilingual employee Product Specialist (DE-ENG / FR- ENG) for the customer service of a well-known music store in Amsterdam.

As a Product Specialist you are responsible for answering all questions from the customers in the area of products and general questions, such as status information.
In this position you are the one who makes the translation from a problem to a solution for the customer. Affinity with the music industry is very important here.
The specialists are divided into the following categories: guitars, pianos / keyboards, DJ gear, Light & Sound, drum set and other related products.

So if you are a musical candidate with a lot of knowledge of one of the above categories and you like to advise customers, then we are looking for you!

Functiecriteria

Function criteria
For this vacancy we are looking for someone who meets the following criteria:

• You have to life close to Amsterdam, relocation is no option
• You need to be able to speak English fluently at level B2. You also need to be able to speak either French of German (either native or fluent)
• Minimum MBO-4 work and thinking level
• A lot of (technical) knowledge or experience in the field of instruments or lighting
• Experience with customer contact is a plus (for example: by phone, in a store or in the hospitality industry)
• A passion for music (instruments)
• Being able to think / act in a solution-oriented way
• Good communication skills and the ability to properly ask questions

Availability
• Flexible schedule between 16 and 40 hours a week
• No holidays in the months of November, December and January
• Available for a training of 6 weeks (25 hours a week from Monday till Friday)
• The training starts on the 1st Monday of each month
• At least two Saturdays per month available
• The customer service is open from Monday till Sunday between 09.00 AM till 11.00 PM

Bedrijfsprofiel

Company Profile
Our client is the largest online music store in the Benelux. Music is passion and experience, in which they want to contribute in a positive way (“We support your stage!”).
From product text to doormat - our client makes ordering music products as easy as possible. It doesn’t matter who helped the customer or at what time. Our client offers more service, more support, more passion, more experience and especially more music.
It is their mission to make music accessible to everyone. Our client wants to make the difference in customer service and support. Everything for the customer, everything to make music. All resources are used to make the customers happy.

Arbeidsvoorwaarden

Working conditions
• A gross hourly wage of € 10,35
• Travel allowance of € 0.114 per km
• 10% staff discount on the products of our client
• 25 vacation days
• A employment contract directly with our client
• A very active staff association

Locatie

Amsterdam
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